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Customers award top marks

Customer satisfaction as a corporate policy

Paderborn, April 2007

Mettenmeier GmbH has once again proven that it belongs among the top companies in the IT sector. An eagerly anticipated customer satisfaction analysis sees
Mettenmeier GmbH receive top marks. “ A fantastic result,” comments department
manager Maria Gerdes, who achieved the best results in her field of data conversion/data processing with an average customer satisfaction level of 88 percent.

In March 2007, a total of 220 people from four customer groups were surveyed by independent strategy and marketing consultants, the response rate being 27 percent. In all four customer groups Mettenmeier obtained satisfaction values above average in the IT industry. "The research produced a customer satisfaction rate exceeding 75 percent, which represents a certain degree of customer enthusiasm," assesses strategy consultant Frank van Koten.

"This is a result which confirms our good work, but we won't be resting on our laurels under any circumstances,” states company owner Ulrich Mettenmeier. "We are extremely grateful for the positive feedback from our loyal customers and for the many suggestions and requests, which we take very seriously. It is our aim to further develop our innovations and to ensure an even better quality of our products and solutions. In addition to this we are also investing in improved customer service and we have upgraded our support personnel,” summarises Mettenmeier with regard to
the current measures.

"We will also endeavour to do everything possible to inspire our customers in the future and to exceed their expectations over the long-term. Customer satisfaction is, and remains, a core component of our corporate philosophy."