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Support Competence Center

Catchphrase of Mettenmeier's support team is the best possible assistance of customers on a daily basis, where staff members address the systemic technical problems of service customers, providing high-end telephone support as well as effective on-site assistance. In this context, the team falls back on more than ten years of experience in the field of Smallworld software development.

Maximum customer assistance with eService

The work of Mettenmeier's Support Competence Center is assisted by "Mettenmeier eService". This involves a professional Helpdesk system providing the customer with a comprehensive review of all activities. All stages are pursued via a personalised online user portal in the internet, from online formulation of the query through to request fulfilment. An interactive self-adaptive database helps with hints and suggestions. eService is a sophisticated tool, helping the customer view the whole process via his/her personalised homepage.

eService provides Mettenmeier’s service customers with considerable advantages:

• Web-based solutions, where queries can be transmitted and structured at all times, including an additional communication channel for support purposes.
• Transparent information on the status of call processing, keeping the user continuously up to date.
• Transparent direct access to previous activities; the customer no longer needs to manage his/her own queries or write lists
• Access to a database of current knowledge on the user’s information research; the database is continuously expanded; numerous problem solutions are added on an ongoing basis.